Order Urgent website recovery

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Service booking process: Urgent website recovery

Confirm your details and initial payment. You can then describe the issue and provide technical access.

What this service includes
  • Everything in standard cleanup, including diagnosis.
  • Priority attention and intervention coordination, subject to availability.
  • Initial review to contain the incident and assess recovery options.
  • Time estimate after reviewing the scope and receiving the necessary access.

€150 + VAT. Check availability before paying if you need immediate intervention. Urgency adds priority, without a guaranteed resolution time.

Rate for one website and domain. Development, migrations, licences and additional work require a separate quote and prior approval.

After payment: we confirm your case, review the incident and coordinate access and intervention with you.

Timing: availability and an estimate are confirmed after reviewing the case and receiving access. Priority does not guarantee recovery within hours.

Separate diagnosis is optional. If already paid, it is deducted on the final invoice for cleanup of the same domain ordered within 30 days; the initial payment is not automatically discounted.

Start

Book in four steps

Complete each step to unlock the next. You can return to completed steps.

  1. 1 Your details
  2. 2 Secure payment
  3. 3 The problem
  4. 4 Technical access

Enter your details

  1. Enter your details

    Fill in the fields marked *. Then select “Continue to payment”.

    Need help? Call us: +34 614 443 757

    Initial payment (50%): 90,75 €
    Estimated amount: tax treatment is confirmed when your details are saved. Intra-EU VAT requires validation.

    Open the list and type your country’s name.

    Include street, number, city and postcode.

  2. Card payment

    Check the amount. Payment is processed through Revolut Business.

    ALMC does not store your card number or CVV. Card details are sent directly to Revolut to process your payment.

    Urgent website recovery

    Service price150,00 €
    Spanish VAT (21%)31,50 €
    Service total181,50 €
    You pay today (50%)90,75 €
    You pay on completion90,75 €

    Indicative amount including Spanish VAT. Confirm your tax details to obtain the final amount before paying.

    Details for your card payment

    Your card information is used to authorise and process this payment through Revolut Business.

    Enter the name exactly as it appears on the card you will use to pay.
    Para activar el pago, primero envía el formulario del paso anterior.

  3. Factura y justificante

    Comprobando estado del pago…

  4. Resumen del problema

  5. Acceso FTP

    ¿No sabes qué es un FTP o crees que tus credenciales son correctas y aun así no conecta? Haz clic en este enlace para abrir una mini ventana donde podrás indicar tu dominio (ej: google.com) y te ayudamos a completar el campo Host.

    1) Rellena host, puerto, usuario y contraseña. Si tu hosting admite FTPS, márcalo; el modo pasivo queda activado por defecto.

    2) Al pulsar “Probar y guardar”, comprobamos la conexión, creamos y borramos almc_ping.txt. Si todo va bien, guardamos los datos en tu expediente.

    Recomendado: FTPS (990). SFTP (22) no está soportado. Si no tienes usuario FTP, crea uno desde tu panel de hosting.
    21 (FTP) o 990 (FTPS). SFTP (22) no soportado.
    Debes haber enviado primero la solicitud (Paso 1) para generar tu id_url.

  6. Coordinación tras recibir el acceso